Frequently Asked Questions

Yes, all the products listed are genuine and officially licensed. We source our software directly from the developers and authorized distributors to ensure authenticity and compliance with licensing agreements.

Absolutely. There is a European ruling that confirms the sale of second-hand software licenses.

European Court Case Law, April 24, 2012

Read the full decision

Second-Hand Software Licenses Are Completely Legal, European Court Rules

The European Union Court of Justice recently made a landmark decision affirming the legality of trading in second-hand software licenses of any kind. According to the ruling, once a software seller or distributor sells a copy of a software product, it loses its exclusive rights to distribution. This makes it entirely legal for companies and individuals to resell their own copies, legitimizing the market for second-hand software licenses.

The case, brought by the German company UsedSoft, demonstrated that the distinction between physical media and download products is irrelevant. The Court ruled: “It makes no difference whether the copy of the computer program was made available by means of a download from the right holder’s website or by means of a material medium such as a CD-ROM or DVD.” The ruling also clarified that downloading and licensing are inseparable from the buyer’s perspective.

The ruling implies that when software licenses are transferred, all associated legal obligations are also transferred, including maintenance and upgrades. It also means that multi-user licenses cannot be split and sold separately, as the original conditions would apply.

This decision impacts European markets, as previous U.S. court decisions, such as Vernor vs. Autodesk, established that U.S. buyers only purchase the right to use software and not ownership, making redistribution legally impossible. However, American users can still purchase licenses from abroad, though the legality remains uncertain.

Overall, this European Court decision is significant for companies, as it removes the distinction between buying a license and buying a product. While the long-term effects on international trade and intellectual property laws need further discussion, the immediate cost-saving potential for European organizations is substantial. The full impact of this decision on European Union-based companies will become clearer in the future.

For digital products, you will receive an email with your license key and download instructions 24-48 hours after completing your purchase. Physical products will be shipped within 1-2 business days, and you will receive a tracking number to monitor your shipment. Delivery times vary based on your location and shipping method.

Upon purchase, you will receive a license key and detailed instructions on how to activate your software. The process usually involves entering the key into the software during installation or through an online activation portal.

Most software licenses allow transfer to a new computer, but this may vary based on the specific terms of the software’s EULA. Generally, you will need to deactivate the software on your old computer before installing and activating it on a new one.

Digital products are typically non-refundable once purchased, due to their nature. However, if you encounter any issues with the software or if it is not as described, please contact our customer service for assistance. We will review your case and work to resolve any problems.

Yes, each software product has specific system requirements. These are usually listed on the product page or within the software’s documentation. Ensure that your computer meets these requirements before purchasing.

If you encounter any issues, please refer to the product’s support documentation or contact our customer service team. Provide detailed information about the problem you’re facing to help us assist you more effectively.

Software updates are usually provided by the software vendor. You can often check for updates within the software itself or visit the vendor’s website. We will also notify you of any significant updates or upgrades available for your purchased software.

For software you can’t make any reservations. 

For hardware and telecom you can make a reservation. This will be confirmed by mail. 

You can cancel this reservation within 48 hrs without any cost. 

If you want to cancel after 48 hrs an administration fee will be in charge of 10% with a minimum of 50€.